Refund Policy
Last updated: January 1, 2026
Because eSIMs are digital goods issued on a per-order basis, our refund policy reflects that.
1. Before fulfillment
If you change your mind before your order status reaches "Processing," contact us and we'll cancel and refund your order in full.
2. Fulfillment or activation issues
If your eSIM fails to activate, or the QR code/activation details we provide don't work, due to an error on our side, we will provide a full refund or a replacement eSIM at your choice.
3. After successful activation
Once an eSIM has been successfully activated and used, it cannot be refunded, since the data allowance is consumed and the product cannot be resold.
4. How to request a refund
Contact us with your order number and a description of the issue. We aim to respond within a few hours.
Questions about a refund? Contact us — details are in the footer of every page.